A Smooth Move works every day to:

     1. Put our clients at ease

     2. Be flexible

     3. Treat our clients and their belongings with care

We put our clients at ease by hiring people with empathy and paying attention to detail, such as installing floor and door jamb protectors. Staying flexible means we know our client’s needs or plans may change during a move activity.

Our order for services document outlines the expectations for the client and mover. In the case that expectations are not met we will work to solve the issue as quickly as possible – even before we finish the move activity. Our team leaders and drivers have authority to take care of most issues “on-the-spot”. If this is not possible, the company management will maintain communication with the client until the issue is resolved.